• Creating a Show & Tickets

    Go to your store's admin area. Click "Inventory" Click the "New Item" button. Select "Tickets" After filling out the form, click save. Additional Notes Shows must be in one of four states: Unlisted, Coming Soon, Available, Unavailable. Shows must... Continue Reading »

  • VIP Tickets FAQ

    To get started with a VIP Ticket, follow these instructions: Go to your store's admin area. Click "Inventory" in the dashboard navigation. Click the "New Item" button on the top left. Click "VIP Tickets". This will bring up the show creator. Compl... Continue Reading »

  • Guest & Ticket Stats (Sold / Held / Remaining)

    All of your Ticket Inventory Stats can be found in the "Tickets" section of your "Inventory" section. On the right hand side you will see 4 columns. Guests This is the total number of guests across all guest lists for the show. If a single guest is a... Continue Reading »

  • Interactive Will Call List / Checking People In

    To view the Interactive Will Call List for a Show, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the "Will Call" link on the right hand side. You can... Continue Reading »

  • Updating Will Call List Names

    To update someone's name on a Will Call List, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the "Will Call" link on the right hand side. Find the person... Continue Reading »

  • Printable Will Call List (PDF)

    To print the Will Call List for a Show, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the "Will Call" link on the right hand side. Click the gears icon ... Continue Reading »

  • Exportable Will Call List (CSV)

    To export the Will Call List for a Show, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the "Will Call" link on the right hand side. Click the gears icon... Continue Reading »

  • Share Will Call List Access

    To share the Interactive Will Call List for a Show with someone, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the "Will Call" link on the right hand si... Continue Reading »

  • Request / Manage Guest Lists

    To add guests to your own guest list for a Show, without having to send a request to someone by email, follow these steps: Go to your store's admin area. Go to the Tickets section of your Inventory area. Find the Show you're looking for and click the... Continue Reading »

  • Automatic Scheduled Stopping of Ticket Sales

    The sale of tickets to a Show will automatically stop a certain amount of time before the Show's start time. You can optionally change the amount of time prior to the Show's stop that the sale ends by following these steps: Go to your store's admin a... Continue Reading »

  • Subscribing to Calendar Feeds for Shows

    When you start selling Tickets, you're asked to pick the page's name you want it to use. If you pick "Shows", a special Page with the name "Shows" and URL "/shows" will be created and added to your "Storefront" > "Pages" section. This page will display... Continue Reading »

  • Customer Experience When Buying Tickets

    When buying tickets to one of your Shows, your customers's purchase experience is very similar to the experience when buying a regular product from your store. However, there are slight differences. When only purchasing tickets, similar to a digital ... Continue Reading »

  • Passing Ticket Service Fees To Customers

    By default, the $0.25 USD per ticket service fee is passed to your customer. This means that if your customer purchases 2 tickets from you, they'll see a "Service Fee" line item in their cart for $0.50 USD (converted to your local exchange rate). A $0.... Continue Reading »

  • Selling Tickets in a Store "Category" Like Products

    Shows aren't regular Products and they don't appear in regular Store Categories. For example, since Shows come and go, they aren't sorted alongside Products in your "All" category. When you start selling Tickets, you're asked to pick a Page name for yo... Continue Reading »