• Printing Shipping Labels and Packing Slips

    Go to Sales in your store's dashboard navigation. Click the down arrow next to Pack to bring up the preferences. Select whether you’d like to include a checklist of the items you want to pack. If you’d like to include shipping labels in your packing p... Continue Reading »

  • Marking Orders as Shipped

    Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be r... Continue Reading »

  • Notifying My Customer That Their Order Has Shipped

    Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be r... Continue Reading »

  • Refunding an Order

    Refunding an order must be done in PayPal or Stripe To refund an order paid for with PayPal, please see this help doc. To refund an order paid for with Credit Card, please see this help doc. After you've refunded the order, it will appear in the "Re... Continue Reading »

  • Exporting a List of My Orders

    Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to export. You can search and page through Orders while continuing to select them. The Orders you select will be remembered... Continue Reading »

  • Sending a Tracking Number To My Customer

    Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be r... Continue Reading »

  • Setting a Custom Reply-To Email Address on Order Confirmation Emails

    Go to your store's admin area. Click "Settings" in the dashboard navigation. Enter an email address next to "Reply-To Email" and click save. Please note that every order confirmation email your customer receives has a reply-to email address set. If... Continue Reading »

  • Letting Customers Attach Notes During Checkout

    Go to your store's admin area. Click "App Store". Find the "Customer Checkout Note" App and click "Install". There will now be an "Add a Note" link in your store's Cart. Any note attached during checkout will appear as a regular note attached to Or... Continue Reading »

  • Adding a Custom Note to Order Confirmation Emails

    Go to your store's admin area. Click "App Store". Find the "Custom Order Email Note" App and click "Install". Click "Settings" in the dashboard navigation. Enter a note next to "Order Email Note" and click save. Notes must be plain text. HTML is no... Continue Reading »

  • Exporting a List of My Customers

    Go to your store's admin area. Click "Sales" and the the Gear Icon at the top left. Click "Manage Customers". Click the Export button at the top. In a moment, your browser will begin downloading a CSV file of your Customers. Every row in the in th... Continue Reading »

  • Resetting My Customer's Download

    After your customer redeems a digital item for the first time, that digital item will expire a few days later. If a digital item has expired and your customer tries to re-download it, they'll be told that the digital item is no longer available. To res... Continue Reading »

  • MailChimp Integration

    Note: You must have a MailChimp account to use this feature. To get a MailChimp account, please head over to mailchimp.com and sign up. After getting a MailChimp account: Go to the "App Store" section of your Dashboard. Install the "MailChimp Integr... Continue Reading »

  • Newsletter Opt-In Message

    If you have a newsletter, you can optionally let your customers opt into it during checkout. To access your newsletter preferences: Go into your "Sales" section of your Dashboard. Click the Gear Icon. Select "Manage Customers". Click the Gear Icon. ... Continue Reading »

  • Updating a Customer's Name & Email Address

    From the Customers Area Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the gear icon on the top left, then click "Manage Customers". Click "Edit" across from the customer that needs to be updated. Fill out the updated... Continue Reading »

  • Resending a Customer's Order Confirmation Email

    Go to your store's admin area. Click "Sales" in the dashboard navigation. Click to open a sale. Click the "Email" link across from "Customer Receipt". The Customer Receipt overlay will be pre-populated with the customer's email address, but you can... Continue Reading »

  • Endicia For Mac

    Install The App Go to your store's admin area. Click App Store in the dashboard navigation and install the "Endicia for Mac" App. Enable & Use The App To check it out go to Sales > click the down arrow next to Export: https://www.dropbox.com... Continue Reading »

  • Tracking Number Import

    We have a general tracking number importer. All you need is a CSV with 2 columns. One should be labeled "Order ID" and the other needs to be "Tracking Number". Go to Sales section Click Gear Icon Select Import Tracking (CSV) If you have more columns ... Continue Reading »

  • ShipStation Custom Store Integration

    Install The App Go to your store's admin area. Click App Store in the dashboard navigation and install the "ShipStation" App. Copy your Username & Password - you will need these details to configure your Custom Store on ShipStation. 4 Click "Okay... Continue Reading »