Go to Sales in your store's dashboard navigation. Click the down arrow next to Pack to bring up the preferences. Select whether you’d like to include a checklist of the items you want to pack. If you’d like to include shipping labels in your packing prin Continue Reading »
Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be reme Continue Reading »
Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be reme Continue Reading »
Refunding an order must be done in PayPal or Stripe To refund an order paid for with PayPal, please see this help doc. To refund an order paid for with Credit Card, please see this help doc. After you've refunded the order, it will appear in the "Refun Continue Reading »
Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to mark as shipped. You can search and page through Orders while continuing to select them. The Orders you select will be reme Continue Reading »
Go to your store's admin area. Click "Settings" in the dashboard navigation. Enter an email address next to "Reply-To Email" and click save. Please note that every order confirmation email your customer receives has a reply-to email address set. If yo Continue Reading »
Go to your store's admin area. Click "App Store". Find the "Customer Checkout Note" App and click "Install". There will now be an "Add a Note" link in your store's Cart. Any note attached during checkout will appear as a regular note attached to Order Continue Reading »
Go to your store's admin area. Click "App Store". Find the "Custom Order Email Note" App and click "Install". Click "Settings" in the dashboard navigation. Enter a note next to "Order Email Note" and click save. Notes must be plain text. HTML is not a Continue Reading »
Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the checkbox to the left of each Order you wish to export. You can search and page through Orders while continuing to select them. The Orders you select will be remembered. O Continue Reading »
Go to your store's admin area. Click "Sales" and the the Gear Icon at the top left. Click "Manage Customers". Click the Export button at the top. In a moment, your browser will begin downloading a CSV file of your Customers. Every row in the in the C Continue Reading »
After your customer redeems a digital item for the first time, that digital item will expire a few days later. If a digital item has expired and your customer tries to re-download it, they'll be told that the digital item is no longer available. To reset Continue Reading »
If you have a newsletter, you can optionally let your customers opt into it during checkout. To access your newsletter preferences: Go into the "Newsletter" section of your Dashboard. Click the Gear Icon. Select "Newsletter Preferences". From here, Continue Reading »
From the Customers Area Go to your store's admin area. Click "Sales" in the dashboard navigation. Click the gear icon on the top left, then click "Manage Customers". Click "Edit" across from the customer that needs to be updated. Fill out the updated de Continue Reading »
Go to your store's admin area. Click "Sales" in the dashboard navigation. Click to open a sale. Click the "Email" link across from "Customer Receipt". The Customer Receipt overlay will be pre-populated with the customer's email address, but you can en Continue Reading »
Install The App Go to your store's admin area. Click App Store in the dashboard navigation and install the "Endicia for Mac" App. Enable & Use The App To check it out go to Sales > click the down arrow next to Export: https://www.dropbox.com Continue Reading »
We have a general tracking number importer. All you need is a CSV with 2 columns. One should be labeled "Order ID" and the other needs to be "Tracking Number". Go to Sales section Click Gear Icon Select Import Tracking (CSV) If you have more columns the Continue Reading »
Install The App Go to your store's admin area. Click App Store in the dashboard navigation and install the "SKU" App. After installing the SKU app, scroll till you see the ShipStation App, and install that. Copy your Username & Password - you will n Continue Reading »
Below you'll find documentation for the four API endpoints, complete with sample requests and responses. You'll need to install the app from the "App Store". Once you click to install that app, you'll be provided an API Token that can be used to authentic Continue Reading »
