Help

Have a question about your order? Please contact the store you ordered from directly.
You can do this by replying to your order confirmation email.

Problem Sending to SoundCloud

Issues that may result in a problem sending your digital item to SoundCloud include:

  • Your SoundCloud account has run out of minutes.
  • Your SoundCloud account needs to be reconnected to Limited Run.

SoundCloud Account Ran Out of Minutes

Visit soundcloud.com to ensure you haven't run out of minutes.

SoundCloud Account Needs Reconnecting

If your account hasn't run out of minutes, it may need to be reconnected to your Limited Run store. To reconnect your account, please follow these steps:

  1. Go to the App Store in your dashboard's navigation.
  2. Uninstall the "SoundCloud Integration" App.
  3. Reinstall the SoundCloud App
  4. You'll be asked to connect your SoundCloud account and will be redirected to SoundCloud.
  5. After connecting your account, you'll be redirected back to the "App Store".
  6. Once the "SoundCloud Integration" App finishes installing, you'll be able to use SoundCloud in various areas of the dashboard.

    Other Problems

If you're notified again that the item didn't send to SoundCloud, please feel free to send us a message.